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Frequently Asked Questions
What if the brand name drug I am taking is not discounted?
If you are currently taking a medication that has similar active ingredients or is used to treat the same condition
as a covered prescription on the list, you may be eligible to receive discounts. To take advantage of the full
savings listed preferred drugs, you should ask your pharmacist or a doctor to change your medication, where
medically appropriate, to a similar generic product listed on the covered prescription list. Simply ask your local
pharmacist or call the customer service department to find out about generic equivalents for your prescription.
Is the Rx Pay Card available for child-only use?
Yes. If the Rx Pay Card is for a child only (no adults will be using the card), list the child’s name and information
as the applicant. The parent or legal guardian must sign the enrollment form.
When can I begin saving on my prescription?
The effective date is the day after the administrative office receives your application and your first month’s
payment. Your identification card and member enrollment kit will be available through your Loomis
customer portal.
Is the Rx Pay Card available in all states?
The Rx Pay Card is available in all states except California, Oregon, Utah or Washington.
Who do I contact for questions?
You may contact customer service at 866-473-6615 for billing and service requests such as cancellations,
address changes, etc. For cancellations, you may also email cancel@loomisco.com. The pharmacy helpline
phone number is 800-361-4542. For all other questions, please contact 1-877-684-0032.
For plan sponsors that want to provide their members more ways to save, EnvisionSavings offers a discount savings program that can easily be
“wrapped” into the plan’s current benefit design and help members save on off-formulary medicines. For anyone that is either under-insured or
uninsured, EnvisionSavings provides a simple way to get discounts on a variety of drug types, including brand name prescriptions. Founded in 2001 and
acquired by Rite Aid in July of 2015, EnvisionSavings is a wholly owned subsidiary of Envision Pharmaceutical Holdings, LLC. EnvisionSavings, address
3710 Corporex Park Drive, Suite 215, Tampa, FL 33619, phone 1-877-684-0032.
About The Loomis Company
The Loomis Company (Loomis), founded in 1955, has been a leading Third Party Administrator (TPA) since 1978. Loomis has strategically invested in
industry leading ERP platforms, and partnered with well-respected companies to enhance and grow product offerings. Loomis supports a wide spectrum
of clients from self-funded municipalities, school districts and employer groups, to large fully insured health plans who operate on and off state and
federal marketplaces. Through innovation and a progressive business model, Loomis is able to fully support and interface with its clients and carriers to
drive maximum efficiencies required in the ever evolving healthcare environment.
About The IHC Group
Independence Holding Company (NYSE: IHC) is a holding company that is principally engaged in underwriting, administering and/or distributing group
and individual specialty benefit products, including disability, supplemental health, pet, and group life insurance through its subsidiaries since 1980. The
IHC Group owns three insurance companies (Standard Security Life Insurance Company of New York, Madison National Life Insurance Company, Inc.
and Independence American Insurance Company), and IHC Specialty Benefits, Inc. (IHC SB), a technology-driven full-service marketing and distribution
company that focuses on small employer and individual consumer products through general agents, telebrokerage, advisor centers, private label
arrangements, and through the following brands: www.HealtheDeals.com; Health eDeals Advisors; Aspira A Mas; www.PetPartners.com; and
www.PetPlace.com. IHC creates value for insurance producers, carriers and consumers (both individuals and small businesses) through a suite of
proprietary tools and products, all of which are underwritten by IHC’s carriers or placed with highly rated insurance companies.
“IHC” and “The IHC Group” are the brand names for plans, products and services provided by one or more of the subsidiaries and affiliate member
companies of The IHC Group (“IHC Entities”). Plans, products and services are solely and only provided by one or more IHC Entities specified on the
plan, product or service contract, not The IHC Group. Not all plans, products and services are available in each state.
Brochure RX Pay Card L 0318 2
What if the brand name drug I am taking is not discounted?
If you are currently taking a medication that has similar active ingredients or is used to treat the same condition
as a covered prescription on the list, you may be eligible to receive discounts. To take advantage of the full
savings listed preferred drugs, you should ask your pharmacist or a doctor to change your medication, where
medically appropriate, to a similar generic product listed on the covered prescription list. Simply ask your local
pharmacist or call the customer service department to find out about generic equivalents for your prescription.
Is the Rx Pay Card available for child-only use?
Yes. If the Rx Pay Card is for a child only (no adults will be using the card), list the child’s name and information
as the applicant. The parent or legal guardian must sign the enrollment form.
When can I begin saving on my prescription?
The effective date is the day after the administrative office receives your application and your first month’s
payment. Your identification card and member enrollment kit will be available through your Loomis
customer portal.
Is the Rx Pay Card available in all states?
The Rx Pay Card is available in all states except California, Oregon, Utah or Washington.
Who do I contact for questions?
You may contact customer service at 866-473-6615 for billing and service requests such as cancellations,
address changes, etc. For cancellations, you may also email cancel@loomisco.com. The pharmacy helpline
phone number is 800-361-4542. For all other questions, please contact 1-877-684-0032.
For plan sponsors that want to provide their members more ways to save, EnvisionSavings offers a discount savings program that can easily be
“wrapped” into the plan’s current benefit design and help members save on off-formulary medicines. For anyone that is either under-insured or
uninsured, EnvisionSavings provides a simple way to get discounts on a variety of drug types, including brand name prescriptions. Founded in 2001 and
acquired by Rite Aid in July of 2015, EnvisionSavings is a wholly owned subsidiary of Envision Pharmaceutical Holdings, LLC. EnvisionSavings, address
3710 Corporex Park Drive, Suite 215, Tampa, FL 33619, phone 1-877-684-0032.
About The Loomis Company
The Loomis Company (Loomis), founded in 1955, has been a leading Third Party Administrator (TPA) since 1978. Loomis has strategically invested in
industry leading ERP platforms, and partnered with well-respected companies to enhance and grow product offerings. Loomis supports a wide spectrum
of clients from self-funded municipalities, school districts and employer groups, to large fully insured health plans who operate on and off state and
federal marketplaces. Through innovation and a progressive business model, Loomis is able to fully support and interface with its clients and carriers to
drive maximum efficiencies required in the ever evolving healthcare environment.
About The IHC Group
Independence Holding Company (NYSE: IHC) is a holding company that is principally engaged in underwriting, administering and/or distributing group
and individual specialty benefit products, including disability, supplemental health, pet, and group life insurance through its subsidiaries since 1980. The
IHC Group owns three insurance companies (Standard Security Life Insurance Company of New York, Madison National Life Insurance Company, Inc.
and Independence American Insurance Company), and IHC Specialty Benefits, Inc. (IHC SB), a technology-driven full-service marketing and distribution
company that focuses on small employer and individual consumer products through general agents, telebrokerage, advisor centers, private label
arrangements, and through the following brands: www.HealtheDeals.com; Health eDeals Advisors; Aspira A Mas; www.PetPartners.com; and
www.PetPlace.com. IHC creates value for insurance producers, carriers and consumers (both individuals and small businesses) through a suite of
proprietary tools and products, all of which are underwritten by IHC’s carriers or placed with highly rated insurance companies.
“IHC” and “The IHC Group” are the brand names for plans, products and services provided by one or more of the subsidiaries and affiliate member
companies of The IHC Group (“IHC Entities”). Plans, products and services are solely and only provided by one or more IHC Entities specified on the
plan, product or service contract, not The IHC Group. Not all plans, products and services are available in each state.
Brochure RX Pay Card L 0318 2
